Keep the details.
Keep secrets private.

Connection trouble

Check that your device is awake, Core and the connector are running, and the device is still authorized in My devices. Reconnect after correcting a problem; new requests are never routed to another device automatically.

Understand an error

Device offline: wake the computer and reopen its Open Machine connection. Pairing expired: start a new pairing from the device. Permission denied: review the workspaces you shared on that computer. Device revoked: access requires a new, explicitly approved device pairing.

Get help during the preview

Contact the operator who provided your preview access with the error code, time, and software versions. The public support channel will be listed here before public distribution. Do not include tokens, pairing links, private keys, workspace contents, or raw execution logs.

Security concerns

Keep private access details out of public reports. Ask your preview operator for the current private reporting channel.